Effective Date: 01-10-2024

At SpotMyPic, we aim to ensure that our customers are completely satisfied with their purchases. This Refund Policy outlines the circumstances under which refunds are granted for services and products provided through our platform. Please read this policy carefully before making any purchases.

1. Digital Photo Downloads

All sales of digital photo downloads are final. Due to the nature of digital products, we are unable to offer refunds for any digital downloads once the purchase has been completed. We encourage customers to review their selected images carefully before completing their purchase.

2. Printed Photo Products

If you purchase printed photo products (such as prints, framed photos, or other physical items), the following refund conditions apply:

• Damaged or Defective Products:
  If your printed product arrives damaged or defective, you are entitled to a full refund or replacement at no additional cost. Please contact us within 7 days of receiving the product with photos and a description of the issue.

• Incorrect Products:
  If you receive the wrong product, we will either issue a refund or resend the correct item at no cost. Please notify us within 7 days of delivery.

• Non-Refundable Items:
  Customized products (e.g., personalized prints) are not eligible for refunds unless they arrive damaged or incorrect.

3. Subscription Services

For any recurring subscription services related to premium access or additional features on SpotMyPic:

• Cancellation:
  You can cancel your subscription at any time. Upon cancellation, you will continue to have access to the premium features until the end of your current billing cycle, after which the subscription will not renew.

• Refunds for Subscriptions:
  SpotMyPic does not offer refunds for any unused portion of a subscription. Once a payment has been made, the subscription will remain active until the end of the paid period.

4. Process for Refunds

To request a refund, please contact our support team at [support@spotmypic.com] with your order details, proof of purchase, and the reason for your request. Refunds will be processed within 7-10 business days once approved. Refunds will be made to the original payment method used during the purchase.

5. Exclusions

Refunds will not be provided under the following conditions:

• Change of mind after purchase.
• Failure to access digital photos due to technical issues beyond our control (e.g., internet problems, device issues).
• Late requests made beyond the stated timeframes for reporting damaged, defective, or incorrect products.

6. Contact Us

If you have any questions or concerns regarding this Refund Policy, please contact us at:

SpotMyPic
Email:  support@spotmypic.com